Subject to Revision
Idzo Corporate Communications receives a high volume of civilian inquiries. In the interest of operational efficiency, we have compiled responses to the most frequently submitted questions below.
If your inquiry is not addressed here, please contact us directly.
WHAT ARE IDZO PRODUCTS MADE FROM?
Idzo model kits are constructed from laser-excised cellulose composite panels (chipboard), lignin-reinforced structural lattice components (birch plywood), and proprietary friction-mount interface nodes made from synthetic polymers. No adhesive agents are required. No mechanical tooling is required.
In laymen's terms: laser-cut wood, die-cut chipboard and plastic snap-fit connectors.
DO I NEED GLUE OR TOOLS?
No. Idzo's zero-adhesive, tool-agnostic assembly protocol requires only manual dexterity and a willingness to follow instructions. Idzo products are rated for civilians a basic understanding of three-dimensional space.
HOW DIFFICULT ARE THE BUILDS?
Each product listing specifies a difficulty rating. Idzo kits range from accessible entry-level builds to complex multi-session assemblies. Difficulty ratings are guidelines, not challenges.
ARE IDZO PRODUCTS SUITABLE FOR CHILDREN?
Idzo products are designed for adult collectors. They contain small components and are not appropriate for children.
CAN I CUSTOMIZE MY BUILD?
Yes. Idzo's exterior panel system is decoupled from the interior structural lattice. This allows panels to be removed, reordered, and reconfigured without compromising the load frame. Additionally, the Praxis Build System ensures that components are compatible across multiple kits. Modifications are always permitted.
ARE THE PRODUCTS COMPATIBLE WITH EACH OTHER?
Components within the Idzo Praxis Build System are designed to be cross-compatible. Specific compatibility details are listed on individual product pages.
MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
Contact Idzo Corporate Communications with your order number and a description of the issue. Refer to our Returns and Exchanges page for full protocol details.
WHERE CAN I FIND ASSEMBLY INSTRUCTIONS?
Assembly instructions are included with each kit. If you've misplaced your instructions, contact us and we'll get you sorted.
I HAVE A QUESTION THAT ISN'T LISTED HERE.
Contact us through the Corporate Communications portal. We will respond within [X] business days.
— Idzo Corporate Communications